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Agel Australia and New Zealand - FAQs
Frequently Asked Question Topics
I. Registering Preferred Customers
What is the difference between a Team Member and a Preferred Customer (PC)?
A Team Member can earn commissions. A Preferred Customer does not participate in the commission program. Both can purchase product at Team Member prices.
How much does it cost to register as a PC?
It costs nothing. You can enroll as a Preferred Customer online where you will receive an Agel Preferred Customer Number. An enrollment fee and the purchase of a Starter Kit are not required to become a PC.
Can non-residents of Australia register as PCs?
Yes, but Agel will not ship to addresses outside of Australia or New Zealand.
If I have previously registered as a PC under one sponsor, can I later become a PC or a Team Member under a different sponsor?
Yes; however, you must cancel your first PC status and re-enroll under the new sponsor – either as a PC or a Team Member.
Why should a Team Member sponsor PCs?
Team Members often choose not to make a profit when selling product to close friends. Instead of retailing, they can register their friends as PCs. That way their friend knows they are getting the best possible price for the products, while the Team Members no longer worries about product delivery. As a further bonus, PC purchases count toward their sponsoring member’s Commissionable Volume.
II. Registering New Team Members
How do I become an Agel Team Member in Australia?
(a) Contact a current Agel Team Member.
(b) Enroll online
(c) Place an “Activation order.”
Do I have to pay a registration fee, or joining fee?
Yes, Agel charges a minimal enrollment fee of $45 AUD.
Can my spouse or child hold a separate Agel Team Membership?
Spouses can not hold a separate Team Membership but independent children not living in the same household and over the age of 18 can.
What are the Retail and Executive Kits?
A package of Agel product consisting of 4 (Retail) or 16 (Executive) boxes of product. The kits are pre-packed for the convenience of new Team Members who want to activate their business.
Can I activate my account without purchasing an activation kit?
No, the purchase of an activation kit is required.
III. Registering Foreigners
Can non-Australian citizens register as Team Members in Australia?
Yes, non-Australians who are legal residents of Australia can register.
Does Agel require an Employment Pass or Work Permit?
No. Applicants are responsible to ensure they are legally permitted to earn an income in Australia.
IV. Ordering Products
How can I place an Agel order in Australia?
You can place orders in your Team Member back office account at www.agel.com.
Am I charged for delivery?
Yes there is a delivery charge. For orders shipped in Australia of 0-2 cartons it is $10 AUD. Orders of 3-10 cartons is $15 AUD, and orders of 11 or more cartons is $20 AUD.
How long after I place an order will I receive my products?
Please reference the delivery chart at the end of the FAQs.
Can I have products delivered to a friend, or a relative?
- Yes, if your friend lives in Australia or New Zealand.
- Agel Australia does not deliver products outside of Australia and New Zealand.
What payment methods does AGEL accept?
We accept VISA, MasterCard, AMEX and Discover credit cards.
Can I pay by personal checks?
No.
V. AutoShip
What is AutoShip? Is it mandatory?
AutoShip is a standing order for Agel products, allowing Agel to bill you automatically every month for the products you choose. AutoShip is voluntary.
Why should I sign up for AutoShip?
You should choose AutoShip for the ease and convenience and so that you don’t miss qualifying for your monthly commission check.
Is there a minimum AutoShip requirement?
There is no minimum; however, 100 CV(or at less 2 boxes a month) is necessary to qualify for all bonuses and commissions.
Can I order sales tools through my AutoShip?
Yes.
How do I sign up for AutoShip?
A Team Member can sign up for AutoShip at any time by completing the application in the team member back office at www.agel.com
Is there a penalty for canceling or modifying my AutoShip?
No. You can cancel or change your AutoShip at any time.
If I choose home delivery, when will my credit card be charged and when will I receive the products?
Your credit card will be debited on the Autoship date you select each month. The products take 2-5 business days for delivery.
VI. Returning or Exchanging Products
What is Agel’s return policy?
Please refer to section 7 of the Agel Policy and Procedures on the Agel Web Site.
Can I return products which are close to, or beyond the expiry date?
Products that are 3 months or closer to expiry are not considered in re-saleable condition, and cannot be accepted. For example, in January 2006, you cannot return or exchange products expiring April 2006 or earlier.
Can I return Agel products which I have bought from other countries for refund or exchange?
No. Only products sold in Australia and New Zealand can be returned to Agel Australia.
When and how can I receive my refunds?
If you had paid for the products by credit card, we will reverse the credit card charge. Refunds usually take 6 to 8 weeks.
VII. Enrollment Questions
What is the age requirement for participation?
You must be at least 18 years of age to participate as an Agel Team Member.
When is my credit card charged?
Your credit card will be charged when you sign up, unless product has not yet shipped in your area.
What is my ID number and password?
All new Team Members are given an ID number and user password when they enroll. If you forget your Team Member ID or user password, call or contact Agel’s Customer Service. After verifying your user information, they will resend your ID number and password to your e-mail address.
Where can I find the Agel Pay Plan?
The Agel Pay Plan is online in an Adobe Acrobat .pdf format. Go to www.agel.com and click on “Opportunity” or log into your Agel back office and click on “Resources” followed by “Company Documents.”
When will I be paid?
Team Members who earn a commission during any given month will be paid for that month on the 15th day of the following month.
Why do I have to wait until the 15th?
The Agel Accounting Department follows very reliable and detailed systems to process and clear credit cards, make sure products are actually shipped and received as reported, and accurately calculate commissions for all of our markets. To do it right, the process takes time.
How do I get paid?
We encourage all Team Members to sign up for direct deposit via ACH in their Agel back office. The ACH method of payment for Team Members in the United States starts in 2006. Until then, we will cut paper checks once a month and mail them to your address. If you live in a foreign market, ACH is not an option.
When I’m a Team Member, can I put Agel in my website domain name, or e-mail address?
No. For more information, consult the Agel Policies and Procedures document.
Can I design my own website?
Agel provides a self replicating website to Agel Team Members at a nominal fee. Personal websites are not allowed to mention or sell Agel per company policies and procedures.
How do I cancel my membership?
A Team Member may terminate his contract at any time, and for any reason, by sending written notice of intent to terminate to the company. Termination becomes effective as of the date the company receives written notice of termination.
VIII. Company Questions
How long has Agel been in business?
Agel Enterprises was incorporated in February of 2005. The first products were introduced in May, 2005, and the Agel Grand Opening was held in October of 2005.
I understand Agel is a global company. What countries does Agel do business in?
Agel is currently doing business in the United States, Canada, Israel, Hong Kong, Singapore, Malaysia, Thailand, Taiwan, Sri Lanka, Japan, Indonesia, and the Philippines.
Agel just recently announced the February openings of Australia, New Zealand, Russia and the Ukraine.
What are Gelceuticals?
Agel products are Gelceuticals. This new patent-pending technology is based on vitamin supplementation and convenience. We put nutritional supplements like vitamins, minerals, herbs, and antioxidants, into convenient single-serving foil packets and call it Gelceuticals.
Where can I find additional research and product information?
All current product information can be found on the Gelceutical Page of the Agel Website. We encourage you to do your own research and to stay active in local area events and to participate in the weekly national product call hosted by the Agel Professional Advisory Team or visit their website at www.geldocs.com. You may also choose to read the Product FAQs on the Website for additional information.
Where are the company headquarters located?
Agel Enterprises LLC
5252 North Edgewood Dr.
Suite 300
Provo, Utah 84604
USA
Agel regional offices are located in Israel, Japan, Singapore, Malaysia, Indonesia, Thailand, the Philippines, and Hong Kong.
IX. Product Questions
What Agel products are currently available?
Agel FIT is a unique approach to weight loss and appetite suppression. FIT works in two ways. When taken before meals, it can cause a mild sensation of being full, helping you to eat smaller portions. In addition, FIT prevents your body from storing extra carbohydrates that your body doesn’t use and increases your ability to burn any carbohydrates already stored. The active ingredient in FIT is Super Citramax or HCA (hydroxycitric acid) from the extract of the fruit and rind of Garcinia combogia.
Agel EXO is a delicious blend of healthy and exotic fruits and berries, each with a very high Anti-Oxidant content. These fruits and berries have long been associated with health and longevity. We use the whole fruit to provide the maximum nutrition and lower the glycemic index. Active ingredients include Acai, Acerola, Aloe Vera, Aronia, Ashwaganda, Bilberry, Blueberry, Cranberry, Dark Grape, Noni, Para Guava, Pomegranate, Rooibos, and Wolfberry.
Are Agel products Halal Certified?
Yes. All Agel products have been Halal Certified by the Islamic Food and Nutrition Council of America (IFANCA). click here to download Agel Halal certificate
Are Agel products Kosher Certified?
Yes. All Agel products have been Kosher Certified by the Union of Orthodox Jewish Congregations of America (Orthodox Union). Agel is in the process of obtaining additional Kosher certifications in Israel. click here to download Agel Kosher certificate.
Are artificial colorants used in the formulation of the gels?
No. The coloration in the gels is a result of the natural color of the ingredients.
What are the advantages of Gel Technology?
There are two key factors that influence the efficacy of any nutritional supplement: the timing of the ingestion, and the bioavailability of the nutrients. The convenience of the portable gel pack delivery system that Agel uses allows first for the proper timing of ingestion to correctly correspond with meals, which in turn enhances the overall absorption and use of the nutrient. And second, the Gel Technology forces the critical nutrients to remain suspended in gel, thus optimizing the bioavailability of those nutrients when ingested. Traditional supplements found in pills and capsules do not always fully absorb in the digestive track, allowing a portion of the critical nutrients to travel through the digestive track without ever interacting with the lining of the stomach or intestines.
How are the nutrients in Agel products absorbed?
Ingredients in each of the products contain nutrients that have specific (although widely different) methods of absorption along the gastrointestinal (GI) tract. For most of these nutrients, the primary location is in the small intestines. By suspending nutrients in a gel, all of the nutrients are readily available to be digested and absorbed in the GI tract.
Should pregnant woman use Agel products?
There are some ingredients in Agel EXO that have been listed in some texts as not appropriate for pregnant women. Consequently, we recommend that pregnant women not consume EXO. If you are pregnant, prior to taking any vitamin, herbs, supplements, or over-the-counter medications, we strongly recommend that you consult with your physician.
Can women take Agel products while breast-feeding?
We recommend that you review the ingredients in these products with your physician prior to using them while breast feeding.
Should children use Agel FIT?
We recommend consulting with your pediatrician about appropriate food supplementation and weight management regimens for children. As a general rule, we do not recommend diet aids for children, and we therefore do not recommend using Agel FIT in the pediatric population. We do advocate healthy eating habits and plenty of physical activity as a means for children to manage weight. To initiate an early habit of dependence on dieting aids in childhood may be sending the wrong message.
Is Agel’s proprietary sweetener appropriate for consumption by diabetics and hypoglycemics?
The proprietary sweetener in the Agel gel products has a very low glycemic index and should not have any significant effect on blood glucose levels. It contains low levels of high intensity sweeteners that are not taken up into the blood stream by the digestive system. It also contains Xylitol, a sugar alcohol, and Inulin which is a fructo-oligosaccharide, both of which also have very low glycemic indices. Prior to taking any vitamins, herbs, supplements or over-the-counter medications, we recommend that you consult with your physician.
Are there any drug interactions related to any of the Agel products?
We are only aware of two potential drug interaction concerns. They involve anyone taking medications that increase serotonin levels. In particular, medications in the category of SSRI’s (Selective Serotonin Re-uptake Inhibitors) are of concern. We strongly advise consultation with your physician prior to using Agel FIT if you are taking these medications.
X. Australian Preliminary Delivery Schedule
(Times are approximate)
Adelaide 2 days
SA 1 3 days
SA 2 3 days
SA 3 3/4 days
Albury O/N
Alice Springs 4 days
Brisbane O/N
QLD 1 2 days
QLD 2 2 days
QLD 3 3 days
QLD 4 3/4 days
QLD 5 3/4 days
Broken Hill 3 days
Cairns 3 days
Canberra O/N
Darwin 4/5 days
Gold Coast 2 days
Gosford O/N
Hobart 3/4 days
Launceston 3/4 days
Katherine 5 days
Mackay 2 days
Melbourne O/N
VIC 1 2 days
VIC 2 2 days
VIC 3 2/3 days
Newcastle O/N
Perth 3/4 days
WA 1 5 days
WA 2 5/6 days
WA 3 5/6 days
WA 4 6/7 days
WA 5 6/7 days
Rockhampton 2 days
Sunshine 2 days
Sydney O/N
NSW 1 O/N
NSW 2 O/N
NSW 3 1 - 2 days
NSW 4 2 - 4 days
Tennant Ck. 5 days
Townsville 3 days
Wollongong O/N
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